How is the invoice issued?

Invoices are issued monthly. To ensure the smoothest possible billing process, we recommend payment by SEPA direct debit mandate or credit card.

The following items are billed on the invoice

- License fees (number of users who are invited or active and can use the app, minimum the contractually agreed number of users)

If you offer the benefit in kind:

- Costs for your employees' voucher orders

- Costs for your employees' USC memberships

Invoicing for the benefit-in-kind vouchers

Once you have approved the benefit in kind for your employees, the vouchers are selected by the employees by the end of the current month for the following month (e.g. in January for February).

The background to this is that we collect all the voucher requests from employees by then and then order them from our retail partner in the next step.

At the beginning of each month, we send the invoice by e-mail. This may be slightly delayed depending on what day the 1st of the month falls on, e.g. a Saturday, Sunday or public holiday.

If a SEPA direct debit mandate or payment by credit card has been set up, we will release the vouchers for employees in the app as soon as the invoice has been sent. The provision in the app may then require a night run.

Billing of USC memberships

The Urban Sports memberships are summarized together with the vouchers at the beginning of the month in one invoice. If USC requests are added during the course of the month, they will be invoiced accordingly.